New Online Security, Everyday, Everywhere

Included in our enhanced online account access, we'll also be upgrading our security to further protect you and your accounts.

The upgraded security will identify you as the true "owner" of your accounts by recognizing not only your user ID and passwrd, but your computer as well. If it doesn't recognize your computer – for examle, you've logged in from a public computer or one you haven't used before, it will ask you challenge questions as an additional line of defense to prevent unauthorized online access. With the enhanced login security, you'll be protected from whatever computer you're using, whether you're at home, at work or on the go.

After your initial mandatory security update, the login process will change in three ways:

• Login will become a multiple step process instead of one screen where you enter your Account Number and password. In the future, you will enter your Account Number and a randomly generated code that changes each time you log in.
• You will be asked to answer a challenge question that you chose during the security update. If you previously chose the option for it to remember your computer, you will bypass this step.
• The last screen will prompt you to verify the Security Key Image that you also selected during the security update and to enter your password. The Security Key Image is used to help you identify that the online session is on our legitimate site. You will see the Security Key Image on every page once you are logged into our site.
  

While the chances of identity theft or monetary loss are slim, there are those who look to fraudulently gain from unsuspecting individuals. It is our intention to make theft as difficult as possible for these criminals while keeping your experience as hassle-free as possible. This is just one more way to ensure online fraud prevention, everyday and everywhere!